Terms of Service

Last updated: June 11, 2026

1. Introduction

Welcome to Suiteplan. These Terms of Service (the “Terms”) govern your access to and use of the Suiteplan website, services, and applications (collectively, the “Service”). Suiteplan is operated by Suiteplan LLC (“Suiteplan,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract under applicable law to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. Accounts and credentials

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us at legal@suiteplan.app immediately if you suspect unauthorized access. You may close your account at any time from the Account page.

4. Acceptable use

You agree not to:

  • use the Service for any illegal purpose;
  • attempt to access another user’s account or data;
  • probe, scan, or test the vulnerability of the Service or any related system;
  • reverse engineer, decompile, or disassemble the Service except to the extent that applicable law expressly permits despite this limitation;
  • use the Service in a way that interferes with other users or imposes an unreasonable load on our infrastructure;
  • share your account credentials with others;
  • scrape, crawl, bulk-download, or otherwise systematically extract our catalog data or other Service content, or republish or resell any such content.

You are responsible for the cardholder names and labels you enter, and confirm you are entitled to provide any names identifying other people. The same applies to anything you make visible to others through trip sharing (invited members or a public trip link): you confirm you are entitled to share it, and that it complies with these acceptable-use rules.

5. Subscriptions, auto-renewal, and refunds

Suiteplan offers a free tier and a paid tier. The free tier lets you try the core experience at no cost and with no payment method required. Paid plans are available at $4.99 per month or $49.99 per year (USD), billed when you subscribe. We may change pricing from time to time, in which case we will provide advance notice and the change will take effect at your next renewal.

The free and paid tiers include different features and limits — for example, the number of cards you can track and how far in advance you can plan stays. We may change which features and limits apply to each tier; the current details are shown in the app.

Auto-renewal. Your paid subscription renews automatically at the end of each billing period (monthly or yearly, as you select) at the then-current rate, and your payment method will be charged automatically, until you cancel. You authorize us, through our payment processor, to charge your payment method for the recurring fee on each renewal.

Promotional offers. From time to time we may offer promotional pricing or discount codes. These apply only for the period and on the terms stated at the time of the offer. After a promotional period ends, your subscription renews at the standard rate then in effect, as described under Auto-renewal above.

Cancellation. You can cancel your subscription at any time from the Account page using the “Manage subscription” button. Cancellation takes effect at the end of the current billing period; you retain access until then. After the billing period ends, your account reverts to the free tier.

Refunds. Except where required by applicable law (including, without limitation, statutory rights you may have under European Union consumer law), subscription fees are non-refundable once charged. Cancelling stops future charges but does not refund the current period.

Transactional reminder emails. Paid subscribers receive reminder emails delivered via Resend, our transactional email provider. These include per-event notifications (sent when a benefit unlocks or approaches its expiry) and a weekly Sunday digest summarizing available credits, credits expiring soon, and upcoming planned stays. Each email contains a one-click unsubscribe link. You can also enable or disable each category individually from the Account page. Free users receive in-app reminders only; reminder emails are a paid-tier feature.

6. Service description and disclaimers

Suiteplan helps you track and plan the use of hotel-related benefits issued by your credit cards. The Service displays information that you enter, information drawn from public sources, and forecasts or summaries that we generate from that information.

Hotel availability, room prices, benefit terms, benefit values, and the rules for redemption are controlled by card issuers, banks, and hotels — not by Suiteplan. We do not guarantee that any benefit will be available, will retain its current terms or value, or will be redeemable at any particular property at any particular time. You are responsible for verifying any benefit and any booking with your card issuer and the hotel before relying on it.

Independent service. Suiteplan is an independent service. We are not affiliated with, sponsored by, or endorsed by any bank, card issuer, hotel brand, hotel-loyalty program, or other third party whose products are referenced in the Service. All product names, logos, and brands are the property of their respective owners and are used here only to identify the benefits being tracked.

Not financial advice. Suiteplan does not provide financial, tax, or travel advice. Estimated values, planning suggestions, and reminders are informational only; you are solely responsible for any booking, redemption, or financial decision.

Your program compliance. You are responsible for ensuring your use of Suiteplan complies with the terms of your card-issuer, hotel-loyalty, and bank programs.

Trip sharing. The Service lets you share a trip with other people, either by inviting them by email (as a viewer or a collaborator) or by creating a public, view-only trip link. As the trip owner, you control who is invited, what access each invited member has, and how the public link is distributed; anyone who has the link can view the trip’s itinerary until you rotate or disable it. Any content you share through these features must comply with the acceptable-use rules in Section 4, and you are responsible for what you share and with whom.

7. Intellectual property

The Service — including its design, code, and content other than user data — is owned by Suiteplan LLC and protected by intellectual property laws. You retain ownership of the data you enter into the Service. You grant us a non-exclusive, worldwide, royalty-free license to host, store, display, and process your data solely for the purpose of providing the Service to you.

8. Third-party services

The Service uses these third-party providers:

Your use of these providers’ features is also governed by their own terms and policies.

9. Warranty disclaimer and limitation of liability

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by applicable law, Suiteplan LLC and its affiliates, officers, agents, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service, even if advised of the possibility of such damages.

In no event will our total liability arising out of or relating to the Service exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim or (b) one hundred U.S. dollars (US $100).

Data security. We use reasonable administrative, technical, and physical safeguards designed to protect your information, as described in our Privacy Policy. No system or method of transmission or storage is completely secure, however, and we cannot guarantee that your information will never be subject to unauthorized access, disclosure, alteration, or loss. To the fullest extent permitted by applicable law, and except to the extent a loss results from our gross negligence or willful misconduct, we are not liable for unauthorized access to, or the acquisition, use, alteration, or loss of, your information that occurs despite our use of reasonable safeguards, including incidents caused by you, by a third party, or by events beyond our reasonable control. Any liability we do have for such an incident is subject to the disclaimers and the cap set out in this Section 9, and nothing in this section limits rights you have that cannot be waived under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Suiteplan LLCfrom any third-party claim, including reasonable attorneys’ fees, arising out of (i) your use of the Service, (ii) your violation of these Terms, or (iii) your violation of any third-party right, including the terms of any card-issuer, hotel-loyalty, or bank program. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, including for breach of these Terms. You may delete your account at any time from the Account page (Delete account section). On termination, your access to the Service ends; sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, the governing-law clause, and the arbitration and class-action-waiver provisions) will survive.

12. Changes to the Terms

We may update these Terms, and our Privacy Policy, from time to time. If we make material changes, we will notify you by email and/or by posting a notice in the Service, and we will update the “Last updated” date shown at the top of the affected page. The updated Terms take effect on that date.

If you do not agree. Your continued use of the Service after the updated Terms take effect means you accept them. If you do not agree to a change, you must stop using the Service, and you may close your account at any time from the Account page (Delete account section); that is your remedy if you do not wish to accept the updated Terms. We will not apply a material change retroactively to a dispute we already have notice of.

13. Governing law, arbitration, and dispute resolution

Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The arbitration agreement in this section is governed by the Federal Arbitration Act (the “FAA”). Nothing in this section limits any non-waivable rights you may have under the law of your country or state of residence.

Please read this section carefully. It requires you and Suiteplan to resolve most disputes through binding individual arbitration instead of in court, works together with the class-action and jury-trial waiver in Section 14, and gives you a right to opt out within 30 days.

Informal resolution first. Before starting an arbitration, you agree to first email us at legal@suiteplan.app with a written description of the dispute and the relief you seek, and to give us 60 days to try to resolve it informally and in good faith. This step is a precondition to starting an arbitration; if the dispute is not resolved within 60 days, either party may begin arbitration.

Agreement to arbitrate. Except for the matters described under “Exceptions” below, you and Suiteplan agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis rather than in court. The arbitration will be administered by the American Arbitration Association (the “AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The arbitrator’s award is final and binding, and judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may instead (i) bring an individual claim in small-claims court if it qualifies, or (ii) ask a court for injunctive or other equitable relief to stop actual or threatened infringement or misuse of intellectual-property or similar rights. These actions do not require the informal-resolution step above.

Procedure, fees, and location. The arbitration will be conducted in English. Where the AAA Consumer Arbitration Rules allow, it may proceed by telephone, by video, on written submissions, or in person at a mutually agreed location or in the U.S. county where you live. Filing, administration, and arbitrator fees are governed by the AAA rules, under which Suiteplan pays the substantial majority of those fees in consumer arbitrations. The arbitrator may award only the individual relief that a court could award to the party seeking relief, and only as needed to provide that relief.

Coordinated or mass filings. If 25 or more similar arbitration demands are brought with the help or coordination of the same or coordinated counsel, the parties agree the demands will be administered in sequential batches of up to 50 at a time, each before a single arbitrator, so that representative cases are resolved first and the remainder can be settled efficiently and in good faith. Filing-fee obligations and any statute-of-limitations period are tolled for demands awaiting a later batch.

Your right to opt out. You may opt out of this arbitration agreement and the Section 14 waiver within 30 days of first accepting these Terms by emailing legal@suiteplan.app with the subject “Arbitration Opt-Out” and your account email address. Opting out affects only these two provisions; the rest of the Terms still apply. If you opt out, disputes will instead be resolved exclusively in the state and federal courts located in California, and you consent to the personal jurisdiction of those courts. This Section 13 and Section 14 survive termination of your account or these Terms.

14. Class-action and jury-trial waiver

You and Suiteplan agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Unless both you and Suiteplan agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding. You and Suiteplan also waive any right to a jury trial in any dispute that, despite Section 13, proceeds in court.

Effect if unenforceable. If this waiver is found unenforceable as to a particular claim or request for relief, that claim or request (and only that one) will be severed and brought in the state or federal courts located in California, while all remaining claims proceed in arbitration. In no event will any class or representative claim be arbitrated.

15. General provisions

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Suiteplan LLC regarding the Service and supersede any prior agreements on the same subject.

Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, with notice to you.

Headings. Section titles are for convenience only and do not affect interpretation.

16. Contact

Questions about these Terms? Email us at legal@suiteplan.app, or write to us at:

Suiteplan LLC
2108 N St #16487
Sacramento, CA 95816
USA